How we handle grievances, investigate misconduct reports, and resolve issues discreetly.
Members can submit a confidential ticket directly using our Confidential Contact Desk (select "Safety Concern"), or email our Senior Compliance Officer at spouseconnectinternational@gmail.com.
Within 48 business hours of receipt, a formal ticket number and the assigned intake officer's name are issued.
If the report involves allegations of harassment, solicitation, or fraudulent misrepresentation, the respondent's profile is immediately paused pending investigation.
Within 10 business days, a final determination is communicated. Disciplinary remedies include written warnings, permanent agency expulsion, and evidence preservation for authorities.
If your complaint relates specifically to privacy, photo handling, or personal data rights under the Uganda Data Protection and Privacy Act, you may also lodge an inquiry with the national Personal Data Protection Office (PDPO).
Related documents: Terms of Service · Privacy Policy · Fair Refunds Policy
